The On-Site Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Manpower client. Specifically, the individual in this position:
Delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
Develops and retains business by providing outstanding customer service
Performs a variety of administrative tasks that support the overall mission of quality service and performance.
-Obtain detailed assignment information from the customer and utilize it to provide effective customer service.
-Interview and test applicants using the Predictable Performance System to evaluate their qualifications for assignments.
-Administer the training of temporary employees to upgrade their skills for assignments.
-Fill the customer’s work orders with qualified temporaries.
-Schedule, check-in and provide pre-assignment orientation to all temporary employees.
-Monitor temporary employee attendance and performance using the phone and Quality Performance Program.
-Troubleshoot to resolve the problems or complaints of the customer and temporaries.
-Coach and counsel temporaries to ensure quality performance and job satisfaction.
-Implement company award programs to recognize the good performance of temporaries.
-Coordinate the use of other staffing vendors as necessary.
-Recruit temporary employees to form a pool of applicants for high demand skill areas.
-Make key skill telephone sales calls to acquire new business within customer.
-Answer telephone to provide desired information for customers and temporaries.
-Maintain customer and temporary employee records to ensure completeness and accuracy.
-Reconcile invoices from all vendors and prepare for final approval and payment.
-Supervise the performance of the On-Site Staffing Specialist as necessary.
-Produce requested management reports.
Additionally, the On-Site Supervisor may supervise one or more On-Site Staffing Specialists. Bachelor degree or equivalency of education and work experience preferred. Successful prior experience as a Staffing Specialist is preferred. Three to five years previous customer service or appropriate business experience required. Team player who is highly service oriented, independent, patient, and flexible. Must enjoy a fast paced work environment and possess strong communication skills. Strong PC skills with the ability to navigate within the Manpower systems required. Previous management or supervisory experience preferred.
Ability to communicate effectively with others. Ability to analyze and evaluate people, data, and things to determine courses of action. Ability to shift back and forth between two or more tasks. Ability to influence the opinions or decisions of others. Ability to understand and accurately apply basic math skills. Ability to remember information (e.g., policies, procedures) or find it as needed. Ability to access areas where needed people, information or equipment are located. Ability to arrange things in a certain order (e.g., alphabetical, numeric). Ability to make competent use of work related equipment and materials.
We offer all of the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, dental, vision, and life insurance, holiday and vacation pay, 401K, stock purchase plan, and much more.
ManpowerGroup is an EOE/AA/Vets/Disabled Employer
To apply for this job please visit manpower.taleo.net.