Website SpeedConnect


Job Description:

The technician position is directly responsible for the installation and service activity for SpeedConnect’s customer base.  Additionally, this position participates in the regular maintenance and monitoring of SpeedConnect’s RF network.    The primary focus of this position is to install new customer accounts, solve service related issues, identify local RF or interference issues, and provides superior customer support as the representative of SpeedConnect at the customer’s home or business.

Job Responsibilities:

Complete a daily route of new customer installations and service calls as assigned
Establish, nurture and maintain favorable relationships with customers, potential customers, past customers and community members
Radio tower antenna maintenance
Participate in the RF on call rotation
Operate and have experience with spectrum analyzers
Working knowledge of all RF network components and IP network components
Knowledge of power requirements at each transmission site
Maintain proper customer paperwork and cash/check collection procedures
Submit weekly inventory reports for equipment assigned to work vehicle
Operate and maintain assigned work vehicle
Follow strict safety guidelines when performing company work
Handle ladders and hand tools
Represent the company in a completely professional manner at all times, present a professional attitude and appearance in employee, customer, vendor and contact interface situations.
Participate community events
Actively look for new sales opportunities and solicit referrals from existing customers
Participate in other duties/responsibilities/projects as situations dictate and or as directed by the Technical Operations Manager

Key Success Factors:

Complete daily route and available to work Saturday’s as required
Work assigned on call rotation and work closely with NOC counterpart to support customer base
Maintain company vehicle
Complete weekly equipment inventory report
Strict adherence to company safety guidelines
Continually monitor and look for expense reduction opportunities / efficiencies
Exhibit enthusiasm, high energy, and tremendous work ethic
Understand company technologies and plan for training opportunities throughout the year

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