Brittney Gusso

▪ 47929 201st Street ▪ White, SD 57276 ▪

▪ Cell phone: (605) 237-3189 ▪ Email: gussobrittney@gmail.com ▪
Education:

Marketing/Management, Lake Area Technical Institute
Employment History:

Teller, Dacotah Bank

February 2015-Present

Provide customer service by greeting customers, answering the telephone and being attentive to the customer’s questions and needs.

Dispense helpful information to potential and current customers about the services we provide.

Process a range of retail, commercial and personal transactions.

Responsible for protecting every customer’s identity and confidential information.
Office Assistant, Nicky Watson CPA

June 2014-February 2015

Provided customer service by greeting clients, answering the telephone and scheduling appointments.

Managed personal and business bank account information for clients using the QuickBooks software.

Processed taxes and performed filing duties.
Receptionist/Transcriptionist, Human Service Agency

January 2013-May 2014

Provided customer service by greeting clients, answering telephones, scheduling appointments and dispensing knowledgeable information to potential and current clients.

First responder to crisis hotline that was open to the general public.

Responsible for handling of funds for payment in the form of cash, check and credit card.

Typed dictated progress reports.
Key Skills:

Comfortable with operating Microsoft Office Suites and QuickBooks

Works well in fast pace and high stress situations

Can effectively and comfortably communicate with other people

Accepts responsibility and follows through with project deadlines

Education

August 2012/May 2014

Marketing and Management at Lake Area Technical School

Experience

February 2015 / Present

Teller at Dacotah Bank

I provide customer service by greeting customers, answering the telephone and being attentive to the customers questions and needs. I also provide customer service by dispensing information to our potential and current customers about the services that we provide at Dacotah Bank. Aside from every day teller duties, I play the role as the backup bookkeeper to process all of the banks daily transactions.

June 2014/February 2015

Office Assistant at Nicky Watson, CPA

I worked as an Office Assistant where I would provide customer service by greeting clients, answering the telephone and scheduling appointments. I would also be in charge of running errands, performing mail duties and ordering office supplies as needed. My main job duty was to manage a clients personal and business bank account information and entering the data into the QuickBooks computer software. During tax season, I would process tax files and perform filing duties of a clients personal and confidential information.

January 2013/May 2014

Receptionist/Transcriptionist at Human Service Agency

While working at the Human Service Agency I provided customer service by greeting the clients, answering the telephone, scheduling appointments and dispensed knowledgable information to our clients about the services that we provided. One of the main services we provided was a crisis hotline that was open to the general public and while on my shift I would be the first responder to those calls and would contact the appropriate resource. Later in my position I took on a new job duty where I would transcribe dictated reports in a timely manner for the counselors.

  • Updated 5 years ago