Customer Service and Creative

Brookings SD

Melanie Luebeck

1028 Western Ave Brookings SD 57006* Phone: 605-645-7560* Email:



·         One year of parent and family relations/ programming

·         One year of  professional student advising

·         Over a year of scheduling experience with a variety of software programs

·         Over a year of managing social media professionally

·         Two years parenting

·         Two years of peer to peer student advising

·         Three years of experience working with non-traditional students and high risk students

·         Seven years of experience working with diverse populations

·         Ability to communicate effectively in oral and written format

·         Well over ten years of customer service and sales experience



Master of Education

South Dakota State University Completed: December, 2013


Bachelor of Science Degree in Art with a minor in Psychology

Black Hills State University Completed: May, 2010



Senior Secretary

South Dakota State University Brookings SD (January 2016- Present)

·         Utilizing MS Office products

·         Creation of promotional materials

·         Managing faculty courses and room schedules

·         Updating Student information and records

·         Assisting in Student Registration

·         General office duties


Community group Leader

Valley View Christian Church (September 2014 – 2015)

·         Assisted with trainings for small and large group leaders

·         Presented large group lessons on a rotating basis

·         Lead and co-lead small discussion groups on a rotating basis

·         Provide snacks for weekly meetings

·         Assists in the preparation of monthly large meal


Part-time Assistant Manager

Dressbarn, Lakewood CO. (October 2014- January2015)

·         Managing staff

·         Opening and closing store procedures

·         Performing setup of daily cash registers and regular bank deposits

·          Greeting customers and assisting them with their purchases

·         Assisting with the creation of weekly schedules

·         Inventory management and shipments and transfers



Graduate Intern for the Dean of Students

South Dakota School of Mines and Technology Rapid City, SD. (January 2013- December 2013)

·         Managing Parent Central information booth during a variety of events such as recruitment, open house and orientation

·         Coordinating campus tours and assigning tour groups to student ambassadors

·         Scheduling, management and administration of testing for ADA/veteran students

·         Updating calendars for our counseling services offices

·         Managing of website content and social media pages

·         Managing monthly newsletter content

·         Planning, organizing and hosting parent orientation and family weekend activities


Summer Camp Assistant

South Dakota School of Mines and Technology Rapid City, SD. (June 2013- August 2013)

·         Leading high school students in team building and leadership activities

·         Assisting summer camp staff with ice breaker activities

·         Answering questions about the school and our programs for the students


Student Assistant for Campus’s Community Wellness Coalition

South Dakota School of Mines & Technology Rapid City, SD. (September 2012- December 2013)

·         Presenting on drug and alcohol prevention and awareness

·         Co-advising students on at-risk behaviors and legal issues related to substance abuse

·         Managing Wellness Fair Substance Awareness and Prevention information booth

·         Student advocacy

·         Providing assistance to students who have concerns, grievances, and who are in crisis



South Dakota School of Mines and Technology Rapid City, SD. (September 2012- December 2013)

o   Test Proctor – Assisting with administering both ACT and SAT testing

o   Youth Programs-Training high school students in teambuilding and leadership activities throughout their summer camp experience

o   Student Group Advising

§  Advised the Chess Club and assisting with the application process of the club becoming a recognized student club on campus

§  Planed and hosted of the Women in Science and Engineering luncheon


Graduate Work Study Office Assistant

South Dakota State University’s Nursing School in Rapid City, SD (June – October 2013)

·         Database managing

·         Conference setup

·         Electronic and manual filing

·         Answering phones


Graduate Work Study Bookstore Assistant

University Center Bookstore in Rapid City, SD (December 2012 – May 2013)

·         Inventory management

·         Customer service

·         Retail sales

·         Barista making specialty drinks


Community group Leader

Fountain Springs Church Rapid City, SD (January 2012 – February 2014)

·         Launched a Christian 12-step recovery program called Celebrate Recovery

·         Marketed and advertised meetings to the general public

·         Conducted regular trainings for small and large group leaders

·         Presented large group lessons twice a month

·         Lead small discussion groups and step studies

·         Attended training seminars including the International Summit in California


Professional Memberships

South Dakota Higher Education Association (SDHEA)

National Association of College Student Personnel Administrators (NASPA)

American College Personnel Association (ACPA)

ASPIRE TRiO Program Student Support Services (SSS)






Master of Education at South Dakota State University

I have a specialization in Student Affairs I also have a Bachelor’s of Science in Art from Black Hills State University

  • Updated 5 years ago